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FAQs |
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Does Multinet provide VOIP / VIDEO Conferencing services? |
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By default our services does not support VOIP / VIDEO Conferencing, but if PTA licenses are provided services shall be enabled.
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What SLA Multinet commits to provide? |
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Multinet commits to provide SLA up to 99.97 % |
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Does Multinet provide Wi-Max services? |
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We only provide Wireless point-to-point connectivity services. |
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How long does it take to install DSL connection? |
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Usually takes 4-5 working days. |
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How long does it take to install MetroNET/Wireless connection? |
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All depends on the availability of infrastructure. |
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How can I upgrade or downgrade my service? |
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Customer sends us an email and that request is forwarded to the Sales department for the Price Confirmation.
Customer Order Desk forwards the request to the concerned department for upgrade of the package and updates the client accordingly. |
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What are the SMTP (In-Coming Mail Server) , POP3 ( Outgoing Mail Server ) & DNS Addresses? |
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SMTP: smtp.multi.net.pk
POP3: pop3.multi.net.pk
DNS: 202.141.224.34(Primary) , 202.141.229.34(Secondary) |
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Multinet assigns Static IP or Dynamic IP against my connection? |
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All circuits are provided with single static IP with basic package, more IP can be given upon request (paid). |
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Can I use a fax machine / PABX with DSL service? |
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Yes, can be used if placed after DSL modem. |
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How to check availability of my service number for DSL Query? |
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Please see the link DSL Availability |
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